I Hope I'm Not Stepping Over An Invisible Line

Like the title says, I hope I'm not stepping over any lines. I'm not going to talk about music or anything like that, though there is plenty to talk about. But today, I'm shifting gears a little.

I work for a credit card company, in the call center, and I'll be honest, I hate it. Today was a little more complicated than usual. I had received a phone call from a woman, calling for her son's account. I thought when she called in that her son could not find his credit card, nothing out of the ordinary. Then as I'm asking if I could speak with her son to verify to speak with her about the account, she then told me that it is not the case but that she just wanted to get a temporary block on the card. She told me that her son had been out fishing just a couple days ago and had fallen into the river, then being carried downstream, and that they had not found his body yet. The second she tells me this, my heart immediately went out to her. I don't know the woman or her son, but i wanted to give her a hug. I have no idea what she is going through, I would never understand that kind of pain. I then made a note to myself of her son's name so that I could then look and see online what the story was and get updated. I don't know why I feel the need to check up on it, or even why I feel concerned. I just feel suddenly involved. One thing I did not like, was when I googled his name for any news stories, there is a link to a facebook page dedicated to him, harmless enough, right? I then check out the page out of pure curiosity and see that everyone is already talking about him like he is gone. I find that upsetting. It's like they've given up hope somehow. Who knows, he could be out there in the wilderness fighting for survival and his friends on facebook are talking about how they'll miss him. I guess I see it more as, I would want people to look forward to seeing me again. Maybe not in the heaven/hell sense, but more as hoping that I'll be home again. Why do we do that? Give up hope. Expect the worst. End things before they're truly over. I hate it. It's like dooming a loved one when they are sick and dying, by already talking about them being gone. Why don't we enjoy the time we have with them? Wouldn't that allow them to at least die a little bit happy? I'm all doom and gloom by nature, but I never sit and anticipate a loved one's death. I don't get it. I guess that's all I really say for now. I just wanted to share the story. Maybe get some input from others. Is it only me that has a problem with this?